Privacy Policy
1. Introduction
At salesfollowup123.com (“we”, “us”, or “our”), we recognize the paramount importance of protecting your personal data and safeguarding your privacy. We are fully committed to ensuring the confidentiality, integrity, and lawful handling of your information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website, services, and offerings.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all users of our website located at salesfollowup123.com and to all personal data collected, processed, or stored as part of delivering our products, services, and communications. For the purposes of data protection laws, salesfollowup123.com operates as the Data Controller regarding the personal information you submit through the website. As Data Controller, we determine the purposes and means of processing your personal data.
3. Categories of Data Processed
We collect and process various categories of personal data depending on how you engage with salesfollowup123.com:
a) Usage Data
Collected automatically, this includes IP addresses, browser type, access times, viewed pages, referring URLs, and interactions within the website.
b) Account Data
Information provided when creating an account, such as your full name, physical address, email address, and phone number.
c) Profile Data
Preferences, purchase history, product interactions, and behavioral analytics that help us customize your experience.
d) Communication Data
Records from your correspondence with us, including emails, customer support requests, and feedback submissions.
e) Technical Data
Device-specific data such as device model, operating system, mobile platform, language settings, and browser configurations.
f) Transaction Data
Details related to purchases or service orders, including billing information, delivery addresses, order history, and payment confirmations.
g) Preference Data
Marketing consents, newsletter preferences, product or service interests, and opt-in/opt-out selections.
4. Legal Bases for Processing
We rely on the following legal bases to process your data:
– Consent: When you expressly agree to data collection for specified purposes (e.g., marketing emails).
– Contractual Necessity: To fulfil a contractual obligation or take steps at your request prior to entering a contract.
– Legitimate Interests: When processing is necessary for our operational business interests, provided those are not overridden by your privacy rights.
– Compliance With Legal Obligations: As required by applicable laws and regulations.
5. Your Rights
As a data subject, you have the following rights under applicable laws, which you may exercise by contacting us at [email protected]:
– Right of Access: You may request access to your personal data we hold.
– Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
– Right to Erasure: Under certain circumstances, you may request deletion of your data.
– Right to Restriction: You can ask us to limit the processing of your data in specific cases.
– Right to Data Portability: You have the right to request your personal data in a structured, commonly used format to transfer to another service provider.
6. Security Measures
We implement robust technical and organizational measures to secure your data, including:
– Encryption of data during transmission and at rest.
– Controlled access and authentication protocols.
– Periodic system backups.
– Regular staff training in data protection best practices.
– Secure hosting environments and firewalls.
7. International Transfers
If your personal data is transferred outside of your jurisdiction, we ensure such transfers comply with GDPR, CCPA, and applicable regional laws by implementing Standard Contractual Clauses (SCCs) or relying on adequacy decisions where applicable.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting obligations. Specific retention periods include:
– Account Data: Retained for the duration of your active account and up to 5 years thereafter.
– Transaction Data: Held for up to 7 years for legal and accounting purposes.
– Communication Data: Retained for 2 years.
– Marketing Preference Data: Retained until you withdraw consent or for a maximum of 3 years since your last active engagement.
9. Cookie Policy
We use cookies and similar technologies on salesfollowup123.com to enhance functionality and analyze user engagement. Our categories of cookies include:
– Essential Cookies: Required for core website functionality and security.
– Functional Cookies: Enhance site usability and remember your settings.
– Analytics Cookies: Gather insights on user behavior to improve site performance.
– Performance Cookies: Track website performance metrics such as load times and error rates.
10. Cookie Management and Compliance
You may adjust your cookie preferences through our website’s cookie banner or settings panel. Where required by GDPR, cookies that are not strictly necessary are only activated after you provide explicit consent. For CCPA compliance, California residents can opt out of the “sale” of personal information through applicable cookie controls. You can also manage cookies through your browser settings.
11. Protection of Children’s Privacy
salesfollowup123.com does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that data from a child under 13 has been unknowingly collected, we will delete it promptly. Parents and guardians who believe a child has provided us with personal data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy as necessary to reflect changes in legal, technical, or business developments. Material changes will be communicated directly to users where legally required. Continued use of the website implies acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us at:
Email: [email protected]
We uphold and adhere to all legal obligations under applicable privacy laws, including the GDPR and CCPA, and are committed to ensuring transparency and accountability in all our data practices. For further information or to exercise your rights, please reach out to us using the contact details above.